Any agreement for the purchase of goods from Venture Pointe, Inc. (“Seller”) and the Customer shall be subject to these Policies, Terms and Conditions. By placing an order, customer consents to and agrees to abide by any and all of the following Terms and Conditions.
Products must be returned within 15 days of the invoice date for a refund or replacement.
Before returning any item, please contact us or call 904-351-8101 within fifteen days of your invoice date for a Return Merchandise Authorization (RMA) number. No returns will be accepted without an RMA number. RMA numbers are good for ten days. Defective items may be returned for a same-item exchange only. All products (unless noted on our site) are sold with the full manufacturer’s warranty. In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in “as-new” condition, in original unopened packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or forfeiture of your credit.
We ship most products via UPS Ground or FedEx Ground at our discretion. Most products that weigh > 60 lbs. are shipped via a freight carrier. For items shipping via truck freight, please note that the delivery site will need to have a loading dock or forklift available to remove the pallet from the truck. The customer will be responsible for taking the item inside the building. Inside delivery by the freight company is available for an additional fee that is custom quoted.
When receiving your product, please ensure that the package is immediately inspected for damage to the external box as well as the pallet if shipped via freight. Please ensure that any damage (including but not limited to cuts, punctures, crushed box, crushed corners) is notated on the delivery receipt with the driver. If any damage to the external container or the internal product is discovered, please notify us immediately at 904-351-8101. Please unpack your shipment within 3 days and notify us if any hidden shipping damage is discovered that was not reported to the delivery driver. Prompt reporting of hidden shipping damage will facilitate the freight claim process. Orion Power Systems, Inc. cannot be held responsible for hidden shipping damage reported to us more than 3 days beyond the delivery date.
Most orders usually ship the same day or next business day after the order is placed. Additionally, we offer select items that we do not maintain in our current warehouse inventory. Those items usually ship from one to three business days after your order. You will be contacted directly if longer lead times are in effect. We do our best to make sure that our catalog contains currently available merchandise.
If customer provides Seller (Venture Pointe, Inc.) with customer’s carrier account number for shipping, title to products and risk of loss or damage during shipment pass from Seller to customer upon delivery to the carrier. For all other shipments, title to products and risk of loss or damage during shipment pass from Seller to customer upon delivery to the specified destination. Customer is responsible for thoroughly inspecting packages immediately upon receipt and notating any damage to pallet, packaging, or product on receipt with delivery driver.
Once an order has been processed, we are unable to cancel the order unless stock is unavailable. To request cancellation on backordered items, please call 904-351-8101.
Venture Pointe, Inc. accepts purchase orders from pre-approved corporations, government and educational institutions. Your order will not ship until a copy of the purchase order is received. Invoices not paid within terms will accrue a 1.5% per month interest and service charge. Customer will be responsible for all of Seller’s costs of collection, including, but not limited to, court costs, filing fees and attorneys’ fees. Any collection fees incurred will also be added to overdue balances.
The receipt of an electronic order confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell. Venture Pointe, Inc. reserves the right, without prior notification, to limit the order quantity on any item. In order to protect the interests of our customers all orders placed for over $2500.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our Credit & Fraud Department. Additional verification of information may be required before acceptance of any order. Venture Pointe, Inc. reserves the right, without prior notification, to limit order quantities of any product to any customer and the right to do business with any individual or business.
Venture Pointe, and Orion Power Systems, Inc. disclaims all other warranties including but not limited to warranties of merchantability and fitness for a particular purpose.
In no event shall Venture Pointe, Inc. be liable for any damages caused by any product or failure of such product to perform, regardless of the theory of liability pursuant to which such damages may be sought. Seller expressly disclaims all warranties either express or implied related to products including but not limited to merchantability or fitness for a particular purpose or any warranty relating to third party services. This disclaimer does not affect the terms of any manufacturer’s warranty. Customer waives any claim that it may have against Seller based on any product liability. Customer acknowledges that no employee of Seller is authorized to make any representation or warranty on behalf of Seller that is not in this agreement.
If Customer makes any claims against Venture Pointe, Inc., Customer agrees that the venue for such claims will be in the County of Duval, Jacksonville, FL, USA.
Customer agrees that it will not divert, use, export or re-export such items contrary to United States law. Customer acknowledges and agrees that it will not export, re-export, or provide such items to any entity or person within any country that is subject to United States economic sanctions imposing comprehensive embargoes without obtaining prior authorization from the United States Government. Customer also agrees that it will not export, re-export, or provide such items to entities and persons that are ineligible under United States law to receive such items, including but not limited to, any person or entity on the United States Treasury Department’s list of Specially Designated Nationals or on the United States Commerce Department’s Denied Persons List, Entity List, or Unverified List. Manufacturers’ warranties for exported products vary and may be voided for products exported outside the United States.